Job Opening for Technical Support Engineer in SumTotal (2850 NW 43rd St, Gainesville, FL 32606)

At SumTotal, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

OVERVIEW:
The Technical Support Engineer (TSE) will play a critical role in providing technical assistance for SumTotal’s global customer base.
OPPORTUNITY HIGHLIGHTS:
As a member of SumTotal’s Customer Services organization, the TSE will provide real-time support on our Enterprise products through e-mail and phone interactions with customers. The fundamental goal of this position is to help our customers achieve success with use of our products. This position involves handling and resolving complex technical queries and issues in the areas of product functionality, architecture, or defect correction.

SKILLS & QUALIFICATIONS:
Develop a deep knowledge of SumTotal’s enterprise products
Communicate effectively with corporate customers via telephone, email, or other media sources to set expectations and maintain positive customer relations
Solve common to complex user problems and answer questions in real time related to software functionality, data communication/networking, installation, Operating Systems, and Web-Browser
Escalate top priority, production-critical issues to the appropriate technical staff
Resolve incidents in a timely manner as per Service Level Agreements
Maintain ownership of issues until resolution
Associates or Bachelor’s degree in Computer Science, Information Systems, Industrial Engineering, or other technology-related degrees
Technical knowledge in Windows 2000 Server, IIS, ASP, .Net, SQL Server, or HTML
Flexible to work in rotating shifts

SUCCESS QUALITIES:
Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.

As a federal contractor, Skillsoft requires all team members working in the United States to be fully vaccinated against COVID-19. Additionally, any Skillsoft team member traveling to the United States for business will also need to be fully vaccinated against COVID-19.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.