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| Job Category : | Engineer |
| Company Name: | Med-Lab |
| Position Name: | Service – Customer Service Engineer – XP |
| Location : | Boca Raton, FL |
| Job Description : | DESCRIPTIONThe Field Service Engineer is responsible for maintaining, installing, updating, and servicing Siemens medical equipment in the Boca Raton area.MAIN DUTIES AND RESPONSIBILITIESInteract with Customers (internal and external) in a courteous and professional manner to solve the assigned service issuesRepair of Siemens systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSEs knowledgeable in the specific modalitiesPerform planned maintenance and equipment modifications on a timely basis with minimal supervisionPerform administrative duties and maintain accurate records in a timely manner, including—electronic service reports, expense reports, monthly reports, internal communications, vendor credentialing, etc.Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agenciesResponsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedureTakes after hour calls on a rotating basis according to the annual on call scheduleWork overtime as necessary during on-call weeks and at other times as requiredActively participate in Siemens and Med Lab training coursesThrough field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipmentBe a safe and courteous driver alwaysFollow regulatory, safety, and work procedures alwaysSKILLS AND ABILITIESCustomer service focus (internal & external)Problem solving skillsAttention to detailActive listeningWritten comprehensionDeductive reasoningAbility to document and record informationProcessing informationComputer skillsSafe drivingInspecting equipment, structures and materialMathematicsPhysical Flexibility and static strengthMemorizationInstructing and teaching othersMonitor processes, materials, and surroundingsQUALIFICATIONSEngineering degree (AS or BS) or equivalent experience with a background in analog and/or digital systems. Minimum of one-year experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software. Skilled in medical or other system repair and installation, customer service experience, and good oral communication is preferred. Basic math functions and reasoning ability are required.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceTuition reimbursementVision insuranceSchedule:Monday to FridayOn callSupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Programmable logic controllers: 1 year (Preferred)Mechanical knowledge: 1 year (Preferred)Willingness to travel:25% (Preferred)Work Location: Multiple Locations |
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