Job Opening for Field Service Technician in SUEZ Water Technologies & Solutions (Harrisburg, PA 17101)

Provide routine to complex field service support for our core products and accessories at customer sites, predominantly within the metropolitan Philadelphia and Eastern (US) area. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. Position will also provide field service support for other customers of Suez Analytical Instruments as needed within Canada and the US.

Key Responsibilities:
Travel to customer sites and perform PM and related services on TOC equipment
Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
Maintain admin duties, parts inventory and relevant trainings
Take customer calls, participate in territory sales rhythm calls, and service team meetings

Additional responsibilities include but are not limited to:
Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Suez Environmental, Health and Safety (EHS) policies

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct and timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Core Qualifications:
Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics and at least 2 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment required, or
Associates Degree in a Science, Technical, or Engineering discipline and at least 4 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment required
Drivers license required

Other Useful Skills and Abilities:
Strong technical, mathematical and customer service skills
Able to juggle various tasks such as service of multiple instruments and administrative duties
Troubleshooting and problem-solving skills, ability to use processes to find root cause
Computer proficiency with a minimum of word processing, spreadsheets, and basic data base knowledge
Strong and concise verbal and written communication skills
Self-motivated, with the ability to drive projects to completion with minimal oversight
Ability to communicate effectively and contribute within a commercial team environment
Ability to make good business decisions based on risk-reward analysis and business objectives

At SUEZ, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

Compensation Range: $28.85/hour – $33.65/hour
Health & Life Insurance
Paid Vacation & Sick Time
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending Accounts